Coronavirus (COVID-19)

Updated: June 25, 2020

UPDATED: "Crushing COVID-19" recovery plan, Phase II

UPDATED: COVID-19 and City Service FAQs



WEEKLY VIDEO UPDATES from Mayor Dan Toland 

Can be found on the City’s YouTube channel.

Official actions/communications:

June 15: St. Croix County Public Health Officials confirmed the first death of a St. Croix County resident due to COVID-19.

June 12: Pierce County revised and expanded their "call to action" advisory from May 15, 2020. The advisory updated guidelines for outdoor gatherings to 50 individuals or less.

June 1: City Hall officially opened for walk-in lobby services. Hours are 8 a.m.-5 p.m. daily, except for Wednesday from noon-5 p.m. when it is closed for deep cleaning. Find more information here.

May 28: Pierce County issued a press release regarding spike in confirmed cases, urging caution.

May 26: City of River Falls City Council passed resolutions to modify its 2019-2021 Strategic Initiatives and 2019-2023 Capital Improvement Plan in light of the pandemic. 

May 21: City of River Falls announced a new, $50,000 Recovery Revolving Loan program to assist local businesses impacted by the pandemic.

May 19: City of River Falls updated its recovery guide, "Crushing COVID-19".

May 18: Pierce County Public Health issued a news release confirming COVID-19 cases in three households at an apartment complex in River Falls, WI. Eleven additional individuals are displaying symptoms.

May 15: Mayor Dan Toland issued a statement outlining the status of City facilities in Phase 1 of its "Crushing COVID-19" plan. An amended plan will be forthcoming. The statement mentioned links to the following business resources: CDC guidelines for reopening businesses and workplaces, and Pierce County’s "Business Toolkit: Preparing to Reopen Safely, Responsibly and Confidently."

May 15: Pierce County Public health issued a set of recommendations and St. Croix County a health advisory in the absence of a state recovery plan. 

May 14: City of River Falls distributed a news release addressing the Wisconsin Supreme Court’s ruling to invalidate Governor Evers’ Safer at Home order.

May 13: The Wisconsin Supreme Court overturned Governor Evers’ Safer at Home order by a vote of 4-3. This statement was issued by City Administrator Scot Simpson:

The City is aware that the Wisconsin Supreme Court has overruled the Governor’s Safer at Home order effective immediately. It is likely the state or counties will issue revised orders and guidance in the coming days. We will be revising our local recovery plan accordingly. Until then, we encourage residents and businesses to continue to utilize best practices to help keep our community safe. 

May 11: Wisconsin Gov. Tony Evers announced order #36, opening small retail businesses with restrictions.

May 7: City of River Falls releases "Crushing COVID-19: A guide to recovery."

April 28: Wisconsin Gov. Tony Evers announced his plan to reopen 34 state parks, under special conditions, on May 1. 

April 27: Wisconsin Gov. Tony Evers released his "Turn the Dial" order, relaxing restrictions on some businesses including curb-side drop offs, outdoor recreational rentals, and car washes. The order goes into effect on April 29.

April 20: Wisconsin Gov. Tony Evers announced the Badger Bounce Back Plan, a phased plan to open the state.

April 16: Gov. Evers extended the Safer at Home order from April 24, 2020, to 8 a.m. Tuesday, May 26, 2020, or until a superseding order is issued. There are several new changes in the order, which are noted here. The order also states that public and private K-12 schools will remain closed for the remainder of the 2019-2020 school year.

Access City services

City services online: Many City services can be accessed online including obtaining permits, reporting potholes, scheduling refuse pick-ups, and completing license applications. Check for more information or call 715-425-0900.

On-site bill-pay: The City has provided a self-help, bill-pay service between its main doors, accessed from the upper (Lewis St.) parking lot.

Closures, cancellations, and service updates

Building closures: City Hall will be opened to the public Monday, June 1, 2020, with virus mitigation measures in place. The Library now offers curb-side services. See below.

Court: All initial court appearances for May have been CANCELLED. All initial appearances are rescheduled to June 4, 2020. Contact the court if you have questions at 715-426-3429 or

City Council meetings: The City Council will meet virtually on the second and fourth Tuesday of each month. See here for agendas and minutes. All City advisory, committee, and board meetings are CANCELLED until further notice.

City of River Falls Dog Park: The dog park was reopened on May 15, 2020. Please observe the guidelines here for using the park.

Community Care: The City has created a comprehensive website for community resources including food assistance, social and emergency services, financial resources, and more.

Garbage/recycling: Advanced Disposal is once again collecting refuse that doesn’t fit in the bin/cart. Any extra bags should have refuse tags.

Library: River Falls Public Library currently offers curbside pickup of materials for limited hours and by appointment ONLY. See the Library website for more information.

Parks, playgrounds, and sports courts are open to the public, but users are advised to adhere to social distancing guidelines. 

Police Department: Persons needing to contact the police department can do so by calling 715-425-0909 or by using our online contact form to report any non-emergency matters. Between 9 a.m.-5 p.m., calls are answered locally. Outside of that time frame, calls are answered by the Pierce County Sheriff Department. In the case of an emergency, please call 911.

Recreation program: Due to COVID-19, the decision was made to cancel team sports. Registrants will be contacted and refunded. The Glen Park pool is closed to open swim; swimming lessons are pending. The splash pad will be closed until further notice.

River Falls Shared-Ride Taxi: Hours of operation have been modified and new restrictions implemented. See here for more.

Business and retail

The River Falls Chamber of Commerce and Tourism Bureau has posted information on their website including:

Preventative measures

  • Stay at home.
  • Limit physical interactions to people in your own household.
  • Limit the amount of time you spend making essential trips to the grocery store or to pick up medication.
  • When on essential trips or exercising outside, stay at least six feet apart from others.
  • Make essential trips no more than once a week.
  • And stay in touch over the phone with your family and friends as much as possible. We all need support through this time.
  • Also, continue to wash your hands with soap and water regularly.

Facial coverings: The CDC now recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. 

However, be aware that social distancing and handwashing are still the best ways to prevent the virus from spreading. Wearing a mask does not prevent you from getting the virus, but, if you are asymptomatic, it might prevent you from spreading it to others.

For more information, including making and cleaning your cloth mask, visit the CDC site here.

Resources and information

Center for Disease Control and Prevention (CDC)

Wisconsin Department of Health Services

County public health sites 

The public may also contact 211 for updated information or questions about COVID-19.