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Ambulance Department

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1. Who should I contact about my ambulance bill?

Citizen Survey

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1. How did you get my address?
2. What will be done with the results?
3. I live outside of the City limits. What should I do?
4. I received your survey, and while I own the property that it was sent to, I don’t live there. What should I do?
5. What is the purpose of requesting the person who most recently had a birthday complete the survey?
6. I am the person in my household who most recently had a birthday, but I am not very informed about the issues covered in the survey. Can I give the survey to someone else in my household who is more i
7. I doubt that you are interested in my opinion, since I rarely leave my senior home. Should I really complete the survey?
8. If I filled out the survey when I first received it, should I fill it out again now that I have received a second copy?
9. I was not sent a survey, but I would be happy to complete one, and I think you should be interested in my opinion.
10. Why is “Hispanic” separate from “Race”?

Community Development

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1. Do I need a building permit?
2. How much are the impact fees?

Community Television

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1. How do I Volunteer at RFC-TV?
2. How do I submit a program for playback on RFC-TV Channel 16?

Elections

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1. What time do the polls open and close?
2. Where do I vote?

Engineering Department

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1. How do I know if the stop light has a problem, or if I am doing something wrong?
2. How can I locate my property corners?
3. Are the Cascade Avenue crosswalks really safe?
4. What's the difference between a Court and a Circle, or a Drive and a Road?
5. Are marked crosswalks safer than unmarked crosswalks?
6. Why are roundabouts used instead of a signal light?
7. Why can't we see through the roundabouts in River Falls?
8. Why doesn’t the city use Children at Play signs?
9. Why don't they put in more stop signs to reduce speeding?
10. How are speed limits set?

Finance Department

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1. Are property taxes paid to the city?
2. Why did I receive a tax roll notice for unpaid charges?

Garbage

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1. Who do I call if my garbage has been missed?
2. What time do I need to put my garbage out?
3. Why can't I chose my own garbage hauler?
4. Some weeks I don't even put out garbage, can I get a refund?
5. I don't recycle, I should get a break?

Municipal Court

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1. Do you take credit card payments?
2. Do I have to report a change of address?
3. I missed my Court date and really wanted to appear. Can I get it reopened?
4. I didn't pay my fines and now I'm suspended. What do I do now?
5. How long will this traffic charge remain on my record?
6. Is a payment plan an option?

Police Department

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1. How do I get a copy of a police report?
2. Does the Police Department do fingerprinting and when can I have my fingerprints done?
3. I'm hosting a party, is there anything I should do?
4. Why did it take so long for the Police to come when I called them?
5. Why do they ask so many questions when I call the police?
6. Can the Police open my car if I have locked my keys inside?
7. Someone has abandoned a junk car in my parking lot or on my property. Can the Police tow it away for me?
8. How can I find out if someone is in jail, when someone in jail can be visited and any other information about persons in jail?
9. Where do I go to pay my Parking Ticket or Traffic/City Ordinance Violation citation?
10. Can I make a Police report at any time of day and do I need to make an appointment?
11. Can I make a Police report over the telephone or does a police officer have to come to my house?
12. What is a restraining order and how do I get one?
13. We have a problem with speeders in our neighborhood. What can we do about it?
14. I have a question regarding the rights and responsibilities of landlord's and tenants. Where can I get information on this topic?
15. Should I report suspicious activity in my neighborhood?

Rain Barrels

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1. Where can I purchase a rain barrel?

Renewable Energy Block Program

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1. Where does the renewable energy come from?
2. How will the renewable energy be delivered to my home or business?
3. Can businesses participate?
4. Why does renewable energy cost more?
5. Where does your investment in renewable energy go?

Snow Removal

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1. Are property owners liable for injuries resulting from a failure to remove snow or ice from a sidewalk?

Storm Water

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1. What do you do if you observe someone washing or dumping something other than storm water in a storm drain?
2. Don't all these storm water pond breed mosquitoes?
3. Why is there so much algae in Lake George?
4. I am thinking about sealcoating my driveway, is there anything I should know?
5. Can I empty my pool or hot tub into the street?
6. Why is Storm Water Management a big deal? And what is the City doing?
7. Are there different kinds of pervious pavements?

Urban Forestry

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1. Who is responsible for caring for boulevard trees in front of my residence?
2. How can I find out who owns a tree close to the boulevard if I’m unsure?
3. What can I do to my boulevard tree regarding maintenance?
4. The boulevard tree in front of my house needs pruning. When will the city be pruning my tree?
5. How can I get a tree planted in my boulevard?
6. The city has planted a tree in my boulevard. What can I do to help it grow?
7. The city planted a tree in the boulevard that I’ve never seen before. Why is that?
8. I don’t see maples on the approved boulevard tree list. Why not?
9. Does River Falls have EAB? How close is it to the city? Any idea when it will be here?
10. I think I’ve seen EAB or a tree with EAB. Who do I call to find out?
11. I see Ash trees all over the city. How many Ash trees does the city have planted?
12. Two thousand trees is a lot of ash trees, what is the city’s plan to handle that many infected trees?
13. I have heard that Ash trees can be treated for EAB. Is the city treating any Ash trees and can I treat my trees?
14. Can I have the Ash trees in my boulevard treated?
15. I would like to volunteer with River Falls Urban Forestry. Who do I call?

Vehicles

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1. How is a PHEV different?
2. What are the benefits of PHEVs?
3. Are PHEVs available today?
4. How much gasoline would a PHEV use?
5. Will PHEVs be slow?
6. How much more will a PHEV cost than a conventional hybrid?